Plantiqo

Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?

All orders are processed within 2–5 business days from the time of purchase. Orders placed after 5:00 PM EST will begin processing the following business day. You’ll receive a shipping confirmation email with a tracking number once your order ships.

Do you offer free shipping?

Yes. Standard shipping is free on all US orders over $56. Orders under $56 are charged a flat shipping rate calculated at checkout based on your location and order weight.

Where do you ship?

We currently ship within the United States only. International shipping is not available at this time.

How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can track USPS shipments at usps.com and UPS shipments at ups.com, or via the tracking link in your confirmation email.

Can I change or cancel my order after placing it?

We begin processing orders quickly, so changes can’t be guaranteed. Contact us at info@plantiqo.com as soon as possible and we’ll do our best to accommodate you before the order ships.

Returns & Refunds

What is your return policy?

All sales are final. Due to the handcrafted, small-batch nature of our products, we do not accept returns or exchanges.

What if my order arrived damaged or defective?

If your product arrives broken, leaking, or otherwise unusable, contact us at info@plantiqo.com within 48 hours of delivery with your order number and a clear photo of the issue. We’ll make it right with a replacement or store credit.

I received the wrong item. What do I do?

Contact us at info@plantiqo.com within 48 hours of delivery. We’ll ship the correct item at no additional cost.

Can I cancel a pre-order?

Yes. Pre-orders for Thrive Leaf Guard Elixir, Enrich Propagation Drops, and Emerge Node Paste can be cancelled for a full refund at any time before the item ships. Once shipped, our standard all-sales-final policy applies. Email us at info@plantiqo.com with your order number to cancel.

Products

What is Preserve Leaf Elixir?

Preserve is a plant-based houseplant leaf cleaner and conditioning spray. One weekly spray removes dust and debris from leaf surfaces, delivers lightweight hydration via aloe and jojoba, and deters pests with naturally occurring neem compounds — without silicones, synthetic pesticides, or petrochemicals. Learn more about Preserve →

What is Thrive Leaf Guard Elixir?

Thrive is a plant-based protection and immunity spray. Applied weekly after Preserve dries, it primes your plant’s natural defenses with seaweed extract, strengthens cell walls against pests with potassium silicate (OMRI-certified), and creates a protective layer without blocking stomata. Learn more about Thrive →

Are your products safe for all houseplants?

Preserve and Thrive are formulated for broad-leafed tropical houseplants: Monsteras, Fiddle Leaf Figs, Pothos, Rubber Plants, Snake Plants, Peace Lilies, Philodendrons, and similar. For succulents and cacti, use sparingly. For plants with hairy or fuzzy leaves (certain Calatheas, African Violets), we recommend testing on a single leaf first. Always mist from 6–8 inches away and allow to air dry.

Are your products safe around pets and children?

Our formulas are plant-based and free from synthetic pesticides, petrochemicals, and parabens. However, Plantiqo products are not intended for human or animal consumption. Keep out of reach of children and pets. Do not apply near food preparation surfaces.

Why does my Preserve spray fizz when I shake it?

Gentle fizzing after shaking is completely normal — it’s caused by Decyl Glucoside, the plant-derived surfactant in the formula. Shake gently and let the foam settle for a moment before spraying. It won’t affect the formula’s performance.

How should I store my Plantiqo products?

Store at room temperature, away from direct sunlight. Do not freeze. Keep the trigger sprayer upright when not in use. Shelf life is approximately 12 months from the date of manufacture.

Do I need both Preserve and Thrive?

Preserve handles cleaning and conditioning — it’s the foundation. Thrive builds on that foundation with protection and immunity. Used together weekly, they represent a complete leaf care ritual. If you’re starting out, begin with Preserve and add Thrive when you’re ready to take your plant care to the next level.

Propagation Products

What is Enrich Propagation Drops?

Enrich is a concentrated plant-derived formula added to propagation water or applied directly to cuttings. It delivers willow bark extract (a natural source of IBA, the rooting compound plants produce when stressed), coconut water powder (cytokinins that activate dormant nodes), aloe juice (wound healing and cellular hydration at the cut site), and seaweed extract (natural growth hormones that support root branching). Add 5–10 drops per 8 oz of propagation water, refreshed with each water change every 5–7 days. Learn more about Enrich →

What is Emerge Node Paste?

Emerge is a paste-form node activator applied directly to dormant nodes, cut sites, and stubborn growth points. It concentrates the same biological compounds your plants use to initiate growth — willow bark-derived IBA, cytokinin-class compounds from coconut water, and seaweed extract — right where they’re needed most. Scent-free and formulated for direct contact with plant tissue. Apply a small amount to the node or cut end and reapply every 3–5 days until growth appears.

When do the propagation products ship?

Enrich Propagation Drops and Emerge Node Paste are available for pre-order and are scheduled to ship on or around August 3, 2026. Orders are fulfilled in the order they were received. You will receive a shipping confirmation with tracking once your order ships.

How do I use Enrich and Emerge together?

They work on different parts of the propagation process. Add Enrich to your propagation water to create a biologically active rooting environment throughout the cutting’s time in water. Apply Emerge paste directly to the node or cut site before placing the cutting in water or substrate. Enrich works in the water; Emerge works at the node. Used together, they address the full rooting signal pathway.

Are the propagation products safe for all plants?

Yes. Both Enrich and Emerge are plant-derived and intentionally scent-free — fragrance compounds can interfere with biological actives when in direct contact with plant tissue. Safe for tropical aroids, vining plants, rare species, and most common houseplant varieties. Free from synthetic rooting hormones, petrochemicals, and parabens.

Can I use Enrich for soil propagation?

Yes. For soil or substrate propagation, dilute 10 drops of Enrich in 4 oz of water and apply to the medium before inserting the cutting. You can also dip the cut end of the cutting in diluted Enrich solution before planting.

About Plantiqo

Where are your products made?

Every bottle of Plantiqo is handcrafted in small batches in Savannah, Georgia.

Are your products organic?

Our formulas are plant-based and made with high-quality, responsibly sourced ingredients. Some ingredients (like potassium silicate) are mineral-derived and OMRI-listed for organic farming. We do not claim “100% natural” or “certified organic” because we use Geogard 221, an accepted synthetic preservative, to maintain formula stability and safety. We believe in honest labeling — plant-based, not greenwashed.

How do I contact Plantiqo?

Email us at info@plantiqo.com. We respond within 24–48 hours, Monday through Friday. You can also reach us through our contact page.